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bdavbdavbdav · 17-08-2022

On the 27th of July, I registered a complaint about terrible ping and jitter on my VM line. It appears after tests and an engineer visit that this is just part of the DOCSIS/VM's cab and network infra setup. Back to openreach I want to go. If you hit...

bdavbdavbdav · 25-07-2022

Had VM installed within the last month, having come from a Zen 70/20 line which pinged Google / 1.1.1.1 at about 4-6ms, and had practically no jitter.VM line gone in, the line is technically fine, CS have done tests etc and claim all is OK, however p...

bdavbdavbdav · 23-08-2022

Many thanks Ash for looking into this and your help in resolving this issue. All sorted now.

bdavbdavbdav · 23-08-2022

A month after the initial complaint, 4 promises of a callback from a manager, and nothing at all.Has anyone else had any experiences of the VM complaints process, good or bad, and if so is there a trick to actually elicit a response, or do they just ...

bdavbdavbdav · 17-08-2022

I assumed there would be steps - its just no-one at the VM side appears to be taking any or progressing anything. I haven't - I was promised a call back from one 1.5wks ago with no luck. Its very odd as each rep seems to have no record of any previou...

bdavbdavbdav · 17-08-2022

Hi Ryan,Yep thats pretty much it - the service just isn't suitable for me, and I feel like its been mis-sold.I understand, however it seems to be in a state of deadlock, as no further action has been taken on the part of VM, nor is anyone able to esc...

bdavbdavbdav · 30-07-2022

Agree, but its a technically crummy solution. If you didn't have the stack of boxes / routers, you'd look at someone like they were mad if they suggested it as a solution...

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Complaints process - How do I talk to a manager?

Latency / Jitter spikes, causing issues on teams, VPN, Google Home

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Re: Complaints process - How do I talk to a manager?

Re: Complaints process - How do I talk to a manager?

Re: What ping should I expect on FTTP?