Community FAQ
Emmiiiiiiiiiiii
On our wavelength
since ‎24-07-2022
‎23-01-2023

User Statistics

  • 14 Posts
  • 0 Answers
  • 0 Kudos Given
  • 0 Kudos Received

User Activity

An order/ appointment was made on my account, but not by me

23-01-2023
Hi there, I have just has an engineer show up at my door under the pretense of "special request" which I know nothing about, my broadband is fine so nothing has been booked by me. It was definitely a legitimate Virgin Media representative as they kne...

Paying for 500mb but only getting 60mbs

02-11-2022
Hi, I am on a 500mbs package but running a speedtest every day this week, it only ever comes back at around 50-60mbs. Can the reliability of this be increased as I am paying for the extra speed and have not been receiving it and am becoming unhappy w...

Unable to turn off parental controls

09-09-2022
Hi,  I recently got my WiFi set up and have found out parental controls were automatically turned on. I can't seem to turn them off on the hub itself and have tried to make a "myvirginmedia" account to do this but the account creation page has been b...

No update on fix

31-08-2022
Hi, a temporary fix was installed yesterday at my house wherein I was hooked up to my neighbour's internet cable and was told mine would be properly installed today. I have since come home and nothing had been changed or moved since yesterday, with n...

Field sales advisor - legitimate?

27-07-2022
Hi, I was visited by a field sales advisor today who provided me a "there's a new broadband on the block" card. He offered me a package deal- I already have virgin phone. But he asked for my name, email, one number, address, and bank sort number and ...
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