I requested my account on line, I am a new private tenant and I am not sure what was the previous tenant situation with virgin media

And calling that number tells me that my account  seems to be business account and refere me to another number, that when I call and chose that I have problem with my home broadband refers me to the first number!!!

No, I can't find my account number, all the documents that were  emailed to me includes Contract summary sheet number and online order reference