Hi,I recently just joined a Volt M100 package as well as ordering a Wifi Pod so I can assist you with this.As far as I'm aware, the only way for Virgin to send you a free Wifi Pod, is if you call them and quote that your on a "Volt" package. Since al...
I'm glad I was able to help! I just recieved my router today by the same service. You will get a text tomorrow when your equipment is due, with a 2-hour time window for the delivery driver to arrive.Virgin made the box really easy and we'll thought o...
Hello,Please don't worry, "Collect+" or otherwise known as "Collect Plus" is the company that operates Yodel, the courrier company that will be delivering your equipment to your home address. I have just signed up too and initially thought the same a...
Hi,When I first signed up, the sales member over the phone gave me the account number and 3 digit code to login. I also recieved an email too to confirm this, can I ask if you have checked your spam folder etc?Alternatively, give the "accounts and bi...
Hello,Usually in order to receive the latest Hub 3.0 you would need to be on one of the more "premium" packages as they often don't provide the Hub 4.0 to those on a cheaper package.If you were experiencing signal or drop out issues etc, for example ...
