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Durrak66 · 11-07-2022

Hi Can anyone from Virgin let me know what kind of problem my fault refers to? I have zero broadband at the moment and have no idea what's causing it.Fault code F009932104 Thanks

Durrak66 · 11-07-2022

Does anyone know how to find out the cause of a fault? I’ve been without any TV or WiFi for 11 days now but can’t seem to find anyone in Virgin who can tell me what’s causing it. Their twitter account suggested it tried here - which I thought was a b...

Durrak66 · 15-07-2022

Hi,yes they did. It was the most efficient method of making contact with someone who could help in the end

Durrak66 · 13-07-2022

Hi Paul, I have seen the same info myself in the service status boxes. It was just very frustrating that nothing was being worked and that the fix date was being moved on a daily basis. I now know (thanks to my neighbours on twitter and the kind user...

Durrak66 · 11-07-2022

And just to add insult to injury.... They are now blaming the local power company for a power outage covering multiple local structures. Amusingly my friend is the regional fault manager for the aforementioned local power company and has no registere...

Durrak66 · 11-07-2022

You're my hero! I then twitter searched the fault too to see if I could find more. Apparently they are saying the issue is due to a power outage on a 'dual carriageway' so are having issues with it being a dangerous road. It's actually a two lane 30 ...

Durrak66 · 11-07-2022

Oh I did I'm getting to the point where in my next bill they will owe me money...

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