HitenL999
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New price agreed but contract price is different
I agreed a new renewal price but the contract price is different and more. I've tried to use the whatsapp chat and phone but it's very hard to speak to someone who can sort it out. A very frustrated customer is there anyone at Virgin who can please help?260Views0likes1CommentContract renewal - deal not activated
I received an email 4 weeks ago from Virgin offering me a good price to renew my contract early. I clicked on the link and signed up. I had a confirmation email through but this new deal has not been activated. I've used the WhatsApp chat service and tried to call Virgin via the 150 number but it is impossible to actually speak to someone who can actually help you. The WhatsApp chat is just the bot where you are in an endless loop until you decide to give up. On the off chance you get through to an adviser they have no clue. I must say I'm getting very frustrated and seriously considering not renewing anymore. Is there anyone at Virgin who can help?? [MOD EDIT: Subject title changed for clarity]566Views0likes5Comments