Here's one  that sums up virgin customer service. I can't log in to my virgin media. Got an email back from the resolutions team. It said. Sorry you are having issues try logging on to my virgin media  to resolve  you couldn't make it up 

I left virgin  because of the poor customer service but rejoined last week first query I get  is I can't sign in to my virgin media  message said  sorry to see you go etc etc  seen on forum that this is a common problem but an easy fix contacted virg...