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WillBuf · 06-02-2023

Hello AllHaving a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green).Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area,...

WillBuf · 20-07-2022

A while ago we signed up to Virgin Media for broadband and phone, requesting to keep our old telephone number.The usual practice would be to contact the current supplier and give them notice that we are moving to another supplier (as they usually req...

WillBuf · 23-06-2022

So, to clarify, if we are keeping our telephone number, then VM will contact our old supplier? And if so, at what point will they contact them? Before or after the engineer's visit?It's all a bit confusing. Our current supplier (PlusNet) says we shou...

WillBuf · 07-02-2023

Left the hub off overnight, and turned it back on this morning, and now it seems to be working fine (fingers crossed, touch wood)However, I now can't find where to cancel the engineers visit (the confirmation emails just says 'To cancel or reschedule...

WillBuf · 28-07-2022

So, after jumping through the usual hoops (to confirm who I am, the account, etc.) Paulina from the Forum Team was only able to say "Unfortunately, if the number is no longer active, we will not be able to port it into our systems...", which is what...

WillBuf · 26-07-2022

Hi NatI talked to the VM team on Friday (22nd), they said nothing about resubmitting the request.Will

WillBuf · 25-07-2022

So, I called my old supplier, and they say they had no request to port the number, and the line was ceased on 18th July (day of the VM installation)Then called Virgin Media, who told me that a port request was put in on 22nd/23rd June (when I first s...

WillBuf · 21-07-2022

That's very helpful, thank you - I'll contact my old supplier today (with fingers crossed 

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User Activity

Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful

Keeping landline number (porting telephone number) - an extra step needed?

Re: Notifying previous supplier

Re: Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful

Re: Keeping landline number (porting telephone number) - an extra step needed?

Re: Keeping landline number (porting telephone number) - an extra step needed?

Re: Keeping landline number (porting telephone number) - an extra step needed?

Re: Keeping landline number (porting telephone number) - an extra step needed?