This thread should be locked. There is enough info in here for virgin to look in to it if it's ever a high enough priority. Moderators asking the same questions over and over isn't going to solve it.
MeganThis is a software issue, an engineer will not be able to resolve it. It's not buffering, please this is not a buffering issue. The program stops playing. Read all the many reports of this issue. It's nothing to do with cables, connections, tune...
This is the funniest thread ever. Despite being told by multiple people that it's nothing to do with how the box is connected and despite virgin accepting there is an issue and say they will look in to it you still keep asking the same questions.