I need a booster pod and was told by a staff member via the WhatsApp messenger service that one would be sent out to me on 28th August. I have not received it still so would appreciate advice. Thanks 

I've just returned to Virgin. I've managed to self install my equipment but cannot use any of the apps (My Virgin Media, TV Go etc) as they display a message saying my account is inactive or closed - the email I used when rejoining Virgin is the same...