My password is not accepted, when I try to reset the password it saysYou can’t reset your password online right now, as you don’t have additional details set up on your account.To reset your password, please contact us and one of our team will help y...

I still can't sign into this. Can someone please get in touch to resolve as my 500mb internet is currently running at 60mb.

I'm having the same issue. Tried p/w's with 8 / 9 / 10 characters. Always started with a letter, included at least 1 upper case letter, included at least 1 or 2 numbers and keep getting the same 'You can't use that password' response from the website...