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since ‎06-06-2022

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I need to change bank details for direct debit. I have forgotten my account password. When using "Forgotten Password" link both on line and in app they both come back with "Oops there is a problem". I have tried sorting through forum before but still...
I can’t remember my password. I try to reset password on line but every time I get the annoying ‘oops’ message. Is there a phone number so I can speak to a real person?