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Horacethree · 17-07-2022

I had problems with connection of my wifi to my devices so having raised a complaint it was agreed that they would send out a technician free of charge to move my hub to a more suitable location. VM also agreed that if I was still not happy with the...

Horacethree · 16-06-2022

I have an ongoing complaint with VM and until two days ago the "Track my Complaint" option would show the complaint. For the past two days it will not even log into that section - click on the option, the VM logo whirls for a couple of seconds on a ...

Horacethree · 03-06-2022

I have previously been on this board (jumping onto a similar topic of a similar sounding name) to find out how to get a longer cable after having been left by Virgin with a router that is badly positioned and with no way to relocate it as they have o...

Horacethree · 16-09-2022

Thanks @John_GS I'm not confused over the bill - I understand how VM have worked it out. I may not agree with it but as long as it is the final bill I will leave it there. I just assume it would be marked final bill. However I will keep an eye on ...

Horacethree · 16-09-2022

Hi can anyone tell me if a final bill from VM is marked "final bill". They have issued a bill for what they think is the correct amount (although I do not agree that I should be paying them anything) and the money has been taken from my account by D...

Horacethree · 26-08-2022

@Nathan_B I have got your PM. Thanks for confirming the cancellation date is now 28 August rather than 20 August. Please confirm that the early disconnection fees have been removed from my account. Natalie_L confirmed that they had been put on my a...

Horacethree · 25-08-2022

@Ashleigh_C thanks for your response. I am aware that this is not an instant service. I was simply responding to a question asked by John and providing him with a timeframe to assist him to find the response he needed. I was not chasing a reply fr...

Horacethree · 24-08-2022

Yes John about 3 hours ago.

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Address for cancelling

Can't Access "Track my Complaint" on website

I need a longer cable

Re: Address for cancelling

Re: Address for cancelling

Re: Address for cancelling

Re: Address for cancelling

Re: Address for cancelling