PB649
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Re: Contract Renewal
All was sorted, they really didn`t have any choice. When emails are sent out with renew your contract for " Like for Like ", they should do their homework prior to sending them. If packages have changed, then tell people what`s different, I was totally unaware that TNT Sports had been taken out of the new package they were offering me. However, as said by many on this Forum, it doesn`t matter what`s changed, if Virgin are offering you " Like for Like" that`s what you are entitled to. When I queried it with the agent, after being on hold and him talking to someone, it was agreed that TNT Sports would be added for the same price as I was quoted. Massive own goal by VM and really need to get a grip on knowing that people on old packages will have different channels to the ones available now? I`m happy with the service, and hope everyone else in this situation is offered the same. The 14 day cooling off period is good for customers too, but, if VM continue to push out these renewals, beware of false advertising, someone should be jumping all over this as VM are losing money on having to give channels out for free.2.3KViews0likes1CommentRe: Contract Renewal
I had the same email from Virgin Media last week, my contract is up in May and the email stated renew now without the hassle of going elsewhere and contacting us. I had been paying £75 for what was the Ultimate Volt package. At no time did it mention that TNT Sports was now an add on channel and would not be part of the new deal. So I renewed and received the contract and itemised breakdown. On Saturday 24th February, I went to TNT Sports channel 1 to watch a football game, and to my surprise is wasn`t available? Knowing that I had a 14 day cooling off period I rang Virgin Media and explained to the operator what had happened. Fair play to the operator and Virgin Media they accepted that the offer of a like for like package from my previous package should be honoured. I received an email showing what had been taken away, TV: Maxit TV - Sky Sports and Cinema Collection - Sky Entertainment & Cinema Ultra HD Phone: Talk More Anytime And what had been added, Your new package now includes: TV: TNT Sports - Discount - Mega TV - Sky Cinema Collection - Sky Sports Collection - Sky Entertainment & Cinema Ultra HD Broadband: Discount Phone: Anytime chatter. So, a message to everyone, check your existing package, and check your renewal package to see if you have channels that are no longer included due to changes. Also Virgin Media have to honour an advertised " Like for Like" promise, if not stipulated in the email as they would be liable for false advertising. I am happy now with my new contract going forward to the summer of 2025 for £79 a month. Notice that TNT Sports is now showing with a discount, please contact them if you are in the same situation.2.3KViews0likes3Comments