Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. My Fortiva

Did you get any proper solution?, I am also facing the same issue.

Did you manage to solve your problem because I have the same problem.

After three incorrect passwords are entered, the “Password Assistance” tool prompts members to create a new password. If you decline to establish a new password, and supply a fourth incorrect password, the member account will be locked to prevent una...