Tuning in
since ‎24-05-2022

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I have the same issue @Tom_W1I am not a new user, I have been with Virgin for many many years, my email stopped working on 17th May asks for a password and the DEF01 error code occurs
Trying to reset my ntlworld email password,, try to login to Virgin Media to change/reset password and get an error code DEF01.No access to my email since 17th May now ! 