I have the same issue @Tom_W1I am not a new user, I have been with Virgin for many many years, my email stopped working on 17th May asks for a password and the DEF01 error code occurs
Trying to reset my ntlworld email password,, try to login to Virgin Media to change/reset password and get an error code DEF01.No access to my email since 17th May now !
@clarendon23 I resorted to calling the helpline/support and eventually after a couple of attempts Virgin reset my password from their side, they gave me the details, I entered them from my side and result it all worked.So painful as it is, it might b...
