Joining in
since ‎11-05-2022

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Hi, I've been charged for a paper bill, but I'm signed up to ebills in my account. I'm going round in circles on the help pages and it just tells me to change the settings in my account. How best is it to contact VM about this? I thought they used to...
I can see this is a known issue. I had a previous account with Virgin and signed up again, unfortunately the app won't let me log into my new account as I signed up with the same email address, so it's showing my old account that is no longer active....
Kudos to me!