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mikeh99 · 14-09-2022

Well thank you VM for your email@em.virginmedia.com email with subject heading "Mike, you’re getting our superstrong WiFi guarantee – on us"Followed by this promise"Hello Mike,Good news – we’re giving you our superstrong WiFi guarantee, at no extra c...

mikeh99 · 02-09-2022

I thought I had finally got a broadband line which was stable and of an acceptable speed after over 14 or more months of consistently raising calls with VM.Today checked my speed and what do I find again my broadband speed less than 20% of what I pay...

mikeh99 · 21-07-2022

YET AGAIN VIRGIN MEDIA FAILS THEIR CUSTOMERS. THIS MORNING 9.40sm ish COMPLETE LOSS OF SERVICE. PROMISE IS TO BE BACK BY 3pmWHY?VM DOING UPGRADE IN MY POSTCODE. THANKS VM NOTIS VM TOTALLY INCAPABLE OF NOTIFYING AT LEAST 10 DAYS BEFORE INTERRUPTIVE U...

mikeh99 · 08-06-2022

Wanted to replied to Confirmation email for new V360 upgrade to say thanks but no thanks after reading that you loose any / all your recordings!!!!So hit reply and did so!Couple of minutes later get the followingSo clicked on link provided in email s...

mikeh99 · 08-06-2022

Great - had email to upgrade today to "Enjoy telly on your terms, with Virgin TV 360"so I didit is only after you get to the confirmation page you then see the followingMORE ESPECIALLYyour recordings and settings won’t be transferred to your new TV w...

mikeh99 · 18-09-2022

Thank you Natalie_L - have just replied

mikeh99 · 15-09-2022

After several clicks you have to access a chat which initially is a chatbot then finally get to chat with human being.Started chat at 12:12 By the way as part of the chatbox process when it asks you only get these following options - not one for Wifi...

mikeh99 · 05-09-2022

RobThank you for following upTo be frank - no I have not received a call post my call on Friday to VM raising this issue and no one mentioned anything about SNR issues. And if this is true it would appear the recent upgrade which took out the servic...

mikeh99 · 02-09-2022

1) I am an ex IT Manager2) Yes I do know how to test Broadband speeds3) In the past 3 months I have not changed any software4) One minute it is 600 next minute it is 197 leave it half an hour and it is 2795) Fun upload speed consistently 52 time afte...

mikeh99 · 11-08-2022

Steve_LAfter waiting over a week or more things now seemed to have settled down and am hesitant to say marginally improved.Will monitor over the coming weeks to see if improve is consistent.Going back to my original post still don't not understand wh...

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