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since ‎14-04-2022

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I had my service connected today, when the engineer was here I had speeds of 280mps but within 2 hours my broadband went off for a few seconds and since then I'm getting 40mps maximum. Is there any reason for this?
Why wasn't I asked during my set up call if anyone I knew already has virgin to receive this £50? I assume it's too late to apply for it now. Today is my install day. 
Kudos to you guys