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Jon28 · 13-07-2022

Hi,Please can someone help?I arranged for Virgin Media to be installed ahead of moving into my new place on the 20/06/2022. It was due to be setup on 02/07/2022, but it was delayed by VM until 14/07/2022. I received a text approximately an hour ago w...

Jon28 · 10-05-2022

Hi,Can someone from VM please help me to arrange a spotter at my new address? I spoke with Joe previously, but I believe he has now retired. https://community.virginmedia.com/t5/QuickStart-set-up-and/Spotter-request/m-p/4968839#M200235Also spoke to y...

Jon28 · 20-03-2022

Hi,I am in the process of buying a flat and will be moving in approximately a month.The current service provider of the property only provides upto 66mbs, so I want to move to Virgin which offers much higher bandwidths in the area.I can see that the ...

Jon28 · 03-10-2022

Thanks for replying, @Jem101, it’s good to hear from someone who understands how this works.The sales rep emailed confirming the start-up cost waiver + the £50 credit, so I have that in writing and will put in a complaint in with OFCOM if I don't rec...

Jon28 · 03-10-2022

Hello,I hope you are well.I was connected to Virgin Media on 30/09/2022 and have a few questions about my account.There are various fees listed on my account that were agreed to be wavered; can someone from VM please confirm:The £35 startup fee is sh...

Jon28 · 13-07-2022

Thanks for your message. They haven’t - just a cancellation text at short notice. I’m hoping VM will reply or give me a quick ring to explain what’s going on tomorrow. My neighbours have virgin media so I’d have thought it’d be an easier setup. I sig...

Jon28 · 09-05-2022

Hi,I was hoping someone from Virgin could help pick this up?Looking to move to the property soon. I think Joe who was helping has left Virgin. I spoke to someone from sales who said they would arrange a spotter - they said they would email me whether...

Jon28 · 20-03-2022

I just wanted to add that the flat is on the first floor.

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