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garylfc1 · 27-05-2022

Hi.Im trying to return a call to the construction department but the VM call Center say that they don’t have any way to connect me even though they have done in the past.I signed up for Virgin Media over 3 months ago and have yet to be connected.Does...

garylfc1 · 18-06-2022

Hi again.Thanks for your reply.A construction team carried out road works as promised last Sunday but a follow up call to arrange a connection date a few days later has not materialised. I’ve just contacted customer service and as usual was passed fr...

garylfc1 · 07-06-2022

Thank you once again.I’ll wait until I’m fully connected and up and running before I open any complaints procedures.Thanks for all your help.

garylfc1 · 06-06-2022

Thanks again.Whilst I’ve never been connected I have got access to my tv channels through the app but as nothing can be cast to my tv, it’s pretty useless.Will they try to avoid repaying me because they have given me access to the app?Thanks.

garylfc1 · 04-06-2022

Thanks. I wasn’t aware of the compensation scheme. Would this be instead of the reimbursement for the 3 months that I have paid for already or would it be as well as?Many Thanks.

garylfc1 · 31-05-2022

Hi.Thanks for your reply and advice.I did eventually reach the department I wanted, using the number you gave, although I was transferred four times.They have given me a date of the 12th of June but I’ll believe it when I see it.Regards.Gary.

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