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since ‎21-02-2022

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i have been trying to cancel my contract now that it is ending but cannot understand the person on the phone as I wear hearing aids, I have tried WhatsApp but after 6 hours i gave up can i write to virgin giving notice of cancelling.
i have tried calling the heldesk and they keep asking me for 3 letters from my password, which does not work, i was told i can changhe my pw on account settings but have yet to find the tab 
hi i have had the dreaded red led on my router for some days now, it is NOT overheatingit checks out ok but it would appear to be failing and i cannot have that happen.