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alexch87 · 21-02-2022

In September 2021 (i.e. over 5 months ago), I moved from our apartment in inner London to a property on the outskirts, and realizing I still had a number of months left on our Virgin Media (Broadband & TV) contract I opted to transfer our services.In...

alexch87 · 03-03-2022

An update for everyone here - drum roll....finally have broadband and TV up and running. Bizarelly, the pre-pull team and install engineer turned up the same time today. Was slightly infuriating as the pre-pull team said they don't know why the wires...

alexch87 · 28-02-2022

@Serena_C. Thanks Serena - I believe only the site survey has happened today. A Virgin technician came around to take a look and confirmed that he himself also does not know why the pre-pull team has not cabled through the wires and he has therefore ...

alexch87 · 26-02-2022

Thanks - I have absolutely no doubt in my mind that this is all down to Virgin’s complete incompetency. They themselves have even told me that council permission was granted ! Yet can’t explain to me why there is a delay and it keeps rolling…. Utter ...

alexch87 · 26-02-2022

Ofcourse they did not show up…. Lol. But thanks for asking. I spent 1hr on the phone to Virgin yesterday and apparently they are now sending a “priority site surveyor” on Monday to see what is causing the holdup… I have no doubt about the likelihood ...

alexch87 · 23-02-2022

Thanks John - indeed, I have read that. I am someone who will (unfortunately) never give up, so the forum team members will have to just eventually ignore me or actually drive this to some completion. It seems this is the only route of hope as the te...

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