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Obs123 · 19-06-2023

I am posting on here with regard to a specific complaint (C-2505231060) that I raised on 25/05/2023 with regard to a one-off credit of £56 that should have been applied to my bill payment of 03/04/2023. As each monthly bill is generated on 15th or 16...

Obs123 · 04-11-2022

I phoned the bereavement team yesterday to inform them of the death of the named account holder, and after the account was updated to my name (the account number was also increased by one) I instantly received an email from Netflix to say that my mem...

Obs123 · 19-07-2022

I had exactly the same problem on each of the three times that I tried to accept the three variations of my new contract that were texted to me (it was a long story). I believe it is because that they automatically accept the new contract offer for y...

Obs123 · 18-07-2022

As my existing Ultimate Oomph package is coming to an end in August, I phoned Virgin on Saturday to see if they could make any sort of offer that would make it worthwhile to stay, and I was lucky to talk on the phone with a nice lady called Julie, wh...

Obs123 · 09-06-2022

As part of the Ultimate Oomph package I received an unlimited SIM, so I have bought a new SIM-free Samsung Galaxy A22 5G today, into which I have installed the SIM. The phone number is recognised by the phone in the About Phone section of Settings, b...

Obs123 · 19-07-2022

There is no need to apologise Akua, as I am impressed that anyone can work in the heat of the past couple of days. I never complain about mistakes being made. I only complain if there is no attempt to rectify them, and that certainly does not apply i...

Obs123 · 19-07-2022

Sorry for not seeing this sooner. Here is the new picture. Please let me know if you need anything else.

Obs123 · 19-07-2022

Thanks Akua. Unfortunately I am still encountering an issue, as there is no contractual confirmation that my unlimited data SIM is still included within my package, despite four agents having verbally assured me that it is. Unfortunately verbal assur...

Obs123 · 19-07-2022

That has been my concern Kath since this process started for me last Saturday. The calls that I have had with three different agents, who all assured me that my new contract would continue to include the unlimited data SIM, have resulted in me receiv...

Obs123 · 19-07-2022

Sorry Reece to cause more problems, but I was reassured by an agent named Mike when I phoned regarding this yesterday afternoon that the unlimited data SIM was still included in my package for the duration of the new contract, but that is not reflect...

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Complaint C-2505231060

Your Netflix membership is on hold.

Re: Renegotiated contract

New Contract Offer

New Phone not registered on network

Re: Re: Renegotiated contract

Re: New Contract Offer

Re: Re: Renegotiated contract

Re: New Contract Offer

Re: New Contract Offer