Virgin Media Virgin Media Community

Mtsuper · 20-04-2023

HelloI keep getting a flashing red light on my Superpod even after rebooting it several times. The Plume website suggests this is either a fan failure or “TFTP/recovery blink (issue with bootloader)”Do I need a replacement? Thanks

Mtsuper · 12-01-2022

Hi, I’m having issues with intermittent drops in connectivity. Virgin tech support say I should upgrade my broadband package but wanted to check here first. ISSUE: intermittent drops in connectivity from devices - mainly iPhones, laptop and Apple TV....

Mtsuper · 01-01-2022

Hi, how can I request full call itemisation for all calls (including those less than 50p)? Thanks.

Mtsuper · 23-04-2023

HiI haven’t had any confirmation that an order has been placed for a replacement. Can you send me the details please? Thanks

Mtsuper · 19-01-2022

I wouldn't know as I don't have any utilities to tell me this. It would be good if I could use the Plume Homepass app with VM but cannot

Mtsuper · 17-01-2022

Thanks for replying. I have around 30 connected devices but most are IoT devices, such as smart speakers, taking up very little bandwidth. Support wasn’t able to tell me if it there was a single (or group of) devices causing the issue. My WiFi config...

Mtsuper · 13-01-2022

Thanks. What mesh WiFi products would you recommend? Is Nest WiFi any good? Currently have Plume (rebadged VM) and these are meant to be very good, although, not connected via an Ethernet backbone as per the Plume recommended config.

Mtsuper · 12-01-2022

I’m wondering if my Nest cams could be contributing to the issue? According to Google they can use up to 300GB per month and I have 3 of them. I have reconfigured them to a lower video quality so they use less. https://support.google.com/googlenest/a...

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