Hi all - desperate plea of help here Since ordering Broadband services on October 11th we are still without Internet. Installation promised 4th November. Engineer turned up to set up in house. No cables from street so couldn't. November 24th - ...
Yes that would've been ideal to know following the first attempted connection in early November. And at point of order in October to be warned not to cancel my existing service provider until the new VM line was up and running. That I regret not k...
For anyone interested I thought I'd provide an update for my case. After a successful claim via CEDR/CISAS I can now draw a veil over this experience. It wouldn't be right to share the specifics here but I have reached a settlement for compensa...
Monday 17th Jan 2022 Hi LeeThanks for trying.I see you I have 're-sent your original email to the field. On both occasions, you have included your own manager'. So that's another week lost with zero comms. No rush and all that Guess I'm not al...
Hi TomThanks for your note.May I suggest you check out my thread https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-communication/m-p/4882174#M193197 You'll notice I've not been in touch with anyone from VM ...
Thanks Andrew - that's a fantastic post and really helpful - totally understand and agree with it all.I think I'll keep it running as-is for now, but having to continue with the soul-sapping fake promises and VM Engineers turning up looking like lost...
