Around three weeks ago I cancelled my contract without termination fee, due to an offer to do so because of a change in contract. This went through, and was told in the coming days I would also receive an email and pack to return my equipment in. But...

Hi, My usual account fee was missed on last thursday's payment date(1st usually) - I logged in this morning and paid the full amount(Which was 10 higher, I assume a late fee?) - but it's showing I owe a second full payment amount. I assume this is ne...