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since ā€Ž10-05-2021

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Line cord error message on handset. Have tried unplugging all cables and re plugging. Have switched off power for 30 minutes and repowered. Nothing is having any effect. I have run a system check via the VM app and they are not reporting any issues. ...
Iā€™m relocating my TV in my lounge and need to extend the existing Virgin cable for TV and internet. Does this require a call to VM and an engineer or can extension cables be purchased and installed by an electrician?Any advice greatly appreciated.