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PeterFlower · 23-08-2022

I want to disconnect from Virgin media because my contract has come to an end and I no longer need a connection. I tried phoning 3 times yesterday, each time it took around 45 minutes and I talked to Greg, Mohamed and Jay who said they couldn't arra...

PeterFlower · 20-11-2021

I've tried logging into the website but I can't access emails that way. I can't get them with outlook or thunderbird either. Why am I locked out?

PeterFlower · 25-08-2022

Brilliant and obvious suggestion and one I made at least five years ago. The VM website wouldn't let me change my package or leave. Everything said ring VM customer support.Maybe the customer wouldn't need support if the website worked properly.I sus...

PeterFlower · 24-08-2022

Thanks for all of your help.I have written to confirm the end of my contract. I hope this brings the whole sorry story to an end.As a loyal customer of Virgin Media, and thier predecessors for 25 years I hoped for better treatment when I wanted to mo...

PeterFlower · 23-08-2022

After 5 hours of trying on whats app, I still haven't communicated with a human.Yesterday I spent 3 hours on the phone and spoke to three humans - none of whom could 'process' my request.I can't waste that amount of time. How long does it take to tel...

PeterFlower · 28-11-2021

Thanks for that, it worked eventually.I had to change the password three times in succession and delete another sub-email account. I have no idea why the account was locked.Luckily I avoid using this email as much as I can so locking it (presumably a...

PeterFlower · 20-01-2021

Me too. I'm getting the Ouija board out to communicate with Virgin instead because I think that they are all dead. Maybe the spirit world can help.

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Trying to cancel at end of contract

Can't log into ntlworld email for some reason

Re: Trying to cancel at end of contract

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Re: Trying to cancel at end of contract

Re: Can't log into ntlworld email for some reason

Re: How can i speak to someone about my contract when all virgin phone lines are permanently engaged?