Having recently negotiated a discount for my existing TV/Broadband/Phone package with an agent via text message, I note that there is a £25 "Appointment Charge" on the Service Change Receipt. 1) What is this supposed to cover?2) How do I get it remov...

My box restarts every Monday and/or Tuesday night between 8 and 9pm. As I often record shows during this time it has become really annoying to discover chunks of recorded programmes are missing.  I'd be really grateful if an agent could pick this up ...