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Whitegloves · 08-09-2022

I have a v6 box which has suddenly become slow to respond to the remote control commands and also recordings are jumpy and freezing making them unwatchable. This is also the case if I pause live tv it jumps and freezes. I did call customer services w...

Whitegloves · 26-08-2022

Hi. I called virgin to cancel my package recently and got a call back today to offer me a better deal if I want a new contract but there are a few issues. I am a long time virgin media member. I have TV broadband and a home phone. Separately I have a...

Whitegloves · 14-03-2021

Hi, I am a long time VM customer and after years of bill increases I had enough and called the customer services to give my months notice to leave and join sky. the following day I had a call from somebody at virgin who told me they had authority to ...

Whitegloves · 11-09-2022

Hi, thanks for the reply.I don’t understand how there is a long uptime as the box is rebooting itself most days and we have to force reboot several times a week because it becomes unresponsive. We have 2 boxes the other one is performing perfectly.We...

Whitegloves · 28-08-2022

Nobody I speak to at virgin seem to know how to handle this. There is a lot of going around in circles. I have spent hours on the phone trying to resolve this but still can’t find a member of staff who can take care of my situation. Even on this boar...

Whitegloves · 28-08-2022

This is not correct. It is an apple XR handset and sim which has 3 months left on the contract. The early termination fee was quoted as £96 which is 3 times what I pay per month.

Whitegloves · 28-08-2022

This is why I posted here. I have spoken to 2 agents and both told me the ooomph mobile deals which I have are not available anymore so I have 2 choices. Either bundle the mobile in to a new contract or terminate early incurring fees. Seems unfair as...

Whitegloves · 27-08-2022

Hi. The mobile is not sim only. I have 3 months left on a contract. I have spoken to 2 customer service guys who both told me if I want to stay I have to bundle this phone in to a new contract or pay early termination fees which seems unfair as I did...

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V6 box fault

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Netflix included in package.

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