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CarolB333 · 12-04-2023

So, tonight I tried 4 or 5 times to use the Live chat bot to move over to Essential Broadband Plus, and every time it would ask the questions, then crash or give up at the point of asking me to sign into my account, just never going any further.Fed u...

CarolB333 · 23-09-2021

Is she working? She asks what we are going to be talking about, I answer Broadband and she gives me an image called Install.PNG then goes silent.All I wanted to know was is can live chat offer any deals or do I need to contact cancellations/retention...

CarolB333 · 13-04-2023

I managed, after a lot of hassle, being passed through different agents who didn't understand the problem, to get though to cable care who, like everyone else, couldn't help as they said the only way to get onto Essential Broadband is to go though th...

CarolB333 · 13-04-2023

That link just takes me to where I've been before. I thought I'd explained in my first post that I can't get anywhere using the bot as it won't go any further once I've answered the questions and it asks me to sign in. Its just not recognizing that I...

CarolB333 · 03-01-2023

Thanks, but that's really just a load of words and marketing bulls... There's still no answer as to if Virgin do, or indeed will ever support social tariff for anything other than Universal Credit claims. Which I kind of guess means they won't being ...

CarolB333 · 03-01-2023

6 months later is this still the case that anyone on one of the older benefits has to leave Virgin to get a social tariff?

CarolB333 · 03-01-2023

Any updates on this, or is it still the case that anyone on one of the older benefits has to leave Virgin to get a social tariff?

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Essential Broadband Plus - Not able to get signed up to it.

Terri Triage BOT stopping with picture of house and "4" in corner

Re: Essential Broadband Plus - Not able to get signed up to it.

Re: Essential Broadband Plus - Not able to get signed up to it.

Re: Discount on people on Universal Credit or Employment and Support Allowance

Re: Discount on people on Universal Credit or Employment and Support Allowance

Re: Discount on people on Universal Credit or Employment and Support Allowance