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Sequeira · 19-05-2023

Hi everyone,Received my next billing email today and it went from £18.40 to £25.40!Made no changes to my package and have the end of the contract in October 2023.I was not made aware of any changes to my package either. This is not right! How can I c...

Sequeira · 09-03-2023

Due to the price hike, I was able to negotiate to stay with the exact same contract until its end in October - just broadband. This was done via chat. However, I was loaded with a new and more expensive 2 years contract/package instead.Spoke with an ...

Sequeira · 19-05-2023

This was resolved by calling the Billing Team and they amended the monthly price to the original contract.

Sequeira · 10-03-2023

Hi Zoie,It all has been take care of and all is good. Thank you for your support as well as the other members of the team/community. Many thanks and kind regards,Andreia

Sequeira · 10-03-2023

@unisoft thank you. Yes this helps. How can I do it please?The remaining on the previous contract conversation took place over chat. So I have that as proof at least.

Sequeira · 10-03-2023

Hi Zoie,Thank you for your reply.No I did not receive a pre agreement to check and the changes were made to my account almost immediately. Spoke to another representative over the phone before yesterday but they just said that I would remain with my ...

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Next month broadband billing is higher then agreed

Was loaded with a new package I did not agree with

Re: Next month broadband billing is higher then agreed

Re: Was loaded with a new package I did not agree with

Re: Was loaded with a new package I did not agree with

Re: Was loaded with a new package I did not agree with