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richardgmanning · 01-10-2022

I have two VM Broadband accounts at different addresses. I have registered both, using lower case for the first and upper case for the other (the email addresses being identical in every other respect). But I can see only the first one online.When I ...

richardgmanning · 25-11-2022

Absolutely NOTHING has happened in another week. Chris_W1 has not been in touch. I am trying to get online access to an established VM account and am being prevented from doing so. I am your customer, and am being treated as if I don't exist.What esl...

richardgmanning · 15-11-2022

This just goes on and on without any resolution. Why cannot I have online access to one of my two VM accounts? A case was raised with your IT managers weeks and weeks ago, and NOTHING HAS CHANGED>. No-one has even sent me any sort of update. VM servi...

richardgmanning · 01-11-2022

Another week has gone by and I have had no response. How can it take so long to give one of VM customers access to his account? I am getting totally fed up with the lack of progress on what must be a readily-fixable problem. Do I have to approach Ric...

richardgmanning · 24-10-2022

Hi Lee, I don't seem to have hear from you since the IT action was put in hand a couple of weeks back, and I cannot sign in with the email I sent you.Can you please expedite action? It is becoming a real problem not to be able to access the account o...

richardgmanning · 04-10-2022

I have 2 VM accounts for different addresses. The login is identical, except that the earlier one is in lower case and the moree recent one in upper case.At present, whichever login I use, I can access only the earlier account.I contacted VM by phone...

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How to locate account onlinewhen I have two

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Accessing a second account