Also I have had replies from 3 forum team members - Martin_N, Cath_F & Natalie_L and none have said anything helpful..Natalie_L asked me to check the cables; I replied....have heard nothing more.Cath_F invented a reply from the support team; I replie...

Thanks @roy247...that's why we had an engineer booked but they phoned the day before and said we would be charged if an engineer came and they couldn't find a fault with the box - so my wife felt pressurised into cancelling...

Hi @roy247,No the recording just disappeared...there one minute and gone an hour or so later - no ! or evidence it ever existed.Having the box on a timer and having it hard restart every night seems to have solved the freezing up and the sound thing ...

Thanks @japitts, that was a really helpful comment.  It's a shame the sales staff don't have the benefit of your wisdom and are happily telling everyone that the 360 is a TiVo, with all the same functions, just a newer model - that is also well-docum...

Thanks Roy - so what you're saying is the 360 is an attempt by VM to save paying TiVo any licencing money?The info is great but it will take me 10 seconds to find the arrows you mention....small button to FFW then fumble for the left arrow near the t...