This happened to my mom. Even though she insisted she didn't need an O2 sim, the agent insisted it was completely free and included. It wasn't. This outrageous
It has the app, but it's not the full app. The selection is limited to catch up. It has nowhere near as many programmes as the All 4 app on my mobile phone.
A generic response that basically says "sorry you haven't received the help you need, but I can't help you either"Unbelievable. I'm also finding it impossible to cancel.
