BFULLER1
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Re: Cancel and my partner join as new customer
That is a good deal, they did something similar on one of our ‘cancel and reapply’ years. if you’re not bothered about the SIM, you can call VM and cancel it, they deactivated it with O2 and we didn’t pay the £25 to them anymore. 👍2.9KViews0likes0CommentsRe: Cancel and my partner join as new customer
Forum team - can you answer this? BFULLER1 wrote: Moderators - I’ve received feedback (and screenshots) that you’re advising people that if they do this, it “would be fed back to the business that rules about disconnection haven’t been followed” - please expand on this, and what the likely consequence would be? I ask because your executive team when I’ve dealt with them - quite a lot - are aware this happens, and have have said pretty much “fair play to you”. Equally, there’s nothing in the contract between a consumer and VM that prevents this.4.1KViews0likes3CommentsRe: Cancel and my partner join as new customer
Moderators - I’ve received feedback (and screenshots) that you’re advising people that if they do this, it “would be fed back to the business that rules about disconnection haven’t been followed” - please expand on this, and what the likely consequence would be? I ask because your executive team when I’ve dealt with them - quite a lot - are aware this happens, and have have said pretty much “fair play to you”. Equally, there’s nothing in the contract between a consumer and VM that prevents this.5.1KViews3likes8CommentsRe: Cancel and my partner join as new customer
Hi Roryp123, Sorry for the delay - had a bit of a time out from the forums. SIM cancellation was done. It was done by the VM Exec team, who have all the power, so quite pleased with the result. Looking forward (again) to the next price increase which exceeds CPI, and doing it all again! 🙂3.6KViews1like7CommentsRe: Cancel and my partner join as new customer
Hi golden86, Yeah, I'm still around, its just been a bit quiet in here until the last few days - looks like people are getting used to how to do these types of switch, and aren't getting caught out listening to the VM drones saying they can't do it. Glad they finally stopped saying "its in the terms and conditions", that one really grated one me! 😄 Yeah, good question, actually. I have always done this and got the Quidco cashback offer, but never doubled up to see if it would work. I can't see why it wouldn't, as the Quidco check VM would do is that the account is still "active" after 28 days before triggering the cashback, so in theory I guess you could. ...I'll add that to my list for next year. One more lovely piece of information I managed to get from the Exec team, related to their new Volt package - It comes with a useless O2 SIM card, which will never be used, so the package price with VM was £60, and another £25 billed separately with O2 - I managed to have the SIM cancelled, so just pay a flat £60 now [supposedly] for their 1G package - considering their router isn't capable of distributing that kind of speed, and I only get about 500Mbps, I think that's a fairly ok deal in the long run. Best, B3.8KViews1like31CommentsRe: Cancel and my partner join as new customer
Engineer doing the install has ways taken the old equipment with him. A property can’t enter into a contract, so they can’t enforce terms on a property to be vacant of service for however long. As long as one account is disconnected and the new account is in place, the new customer offer is still honoured - in our case, we also got the Quidco cash back of £160 which was nice, too. Unfortunately, the old landline number will go, and you’ll be given a new one. Same again in 12 months.5KViews0likes40CommentsRe: Cancel and my partner join as new customer
Just to point out again, Jonn, just done this again. Total amount of time with no service at the address was a little over 13 hours, with installation of the new equipment in my partner’s name the day following disconnection of the old account. Care to retract your earlier statement, and remove your post for supplying totally inaccurate and erroneous information?13KViews0likes42CommentsRe: Cancel and my partner join as new customer
We’ve just done this again, for like the 10th time. Cancelled in my name, disconnection day was March 14th. New installation in my partner’s name on March 15th. so the answer to how long there has to be no service at the address = 0 days - despite VM coming up with different timescales of 1 month, 3 months or 6 months.13KViews1like2CommentsRe: Cancel and my partner join as new customer
I did have to have an engineer come out at one point - maybe you only get the pods with their endorsement or something. Its disappointing, yet again that VM are so inconsistent in their approach towards customer service. Submit the claim with them for the lost days - at least then you'll get the automated credit for loss of service. I hope you manage to get it sorted, and that the engineer can be 'convinced' to recommend the pods - VM said they'd help, and I didn't believe it, but even I can't argue with the results. B3.2KViews1like1Comment