Virgin Media Virgin Media Community

Jamesp5377 · 05-03-2022

To let you know, a charge of £40 has been applied to your account as we've not received our kit. Once we've got it, we'll credit this back to your account.So the incompetent picks at virgin have billed me because they haven't sent a returns envelope ...

Jamesp5377 · 23-02-2022

Anyone know how to get in touch with a human who actually works for virgin media? Bloody idiots keep sending emails and texts that you can't reply to. Worst customer service in the history of any company I've had to deal with.

Jamesp5377 · 14-01-2022

I've cancelled my service and the rep I spoke to said I can go ahead and cancel my DD yet I'm still showing as having a bill and my returns envelope hasn't arrived yet.

Jamesp5377 · 12-03-2022

You're equipment has been returned so you can stop sending threatening and harassing emails now. If you didn't have such a useless customer service system I'd email this privately instead of posting it in public.

Jamesp5377 · 06-03-2022

Can't do call backs? Aren't you a telecommunication company? Do you not get issued phones? It's quite simple.

Jamesp5377 · 06-03-2022

Yes I've moved house. Yes you have the address. Yes I've requested a returns envelope several times. If you have a dedicated team then it would be a good idea for them to ring me and get this sorted ASAP

Jamesp5377 · 05-03-2022

Lots of emails but all from a noreply sender . Texts as well also from a no reply. They're bloody useless

Jamesp5377 · 03-03-2022

I still haven't received a returns envelope after giving you the correct address again. Clearly you don't want your stuff back

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