Thanks for the heads up on the hub software update. I’ve restarted my hub and downloaded the app again - and it works now! I had it working within an hour of your post but thought I’d give it at least 24 hours to be sure.  I’ll bet Gary comes back on...

Well, I thought I’d test the theory that the app is the problem. I deleted it, reset the hub and then logged into the settings page through my web browser.  It’s been fine all day, no problem logging in and out. Until tonight, just tried again and go...

Maybe the majority of complaints are about the app because that’s how most people try to access the hub settings.  If the app is the problem, why does resetting the hub temporarily fix it whilst reinstalling the app doesn’t? 

I’ve recently had Virgin installed and have the exact same issue. However, I’m not sure that the app is the problem here.  Like many others, I can’t access the hub settings from a browser either (same error message, someone else logged in when there ...