davehich
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Credit not received after cancellation of service
I recently cancelled my VM service and received a final bill on 24th October showing a prorated Credit of £30.08 I have not received the credit yet. When should I expect it? (presumably by cheque as I cancelled my direct debit to ensure I was not billed again which I was going to be as my cancellation (switch) was originally messed up).821Views0likes2CommentsRe: Asking for return of equipment I don’t have
I have a similar issue. Are you able to help please. I am cancelling my account and have been asked to return 2 set top boxes, an Arris 1TB and a Cisco 500Gb. The Cisco was replaced by the Arris many years ago and I no longer have it.425Views0likes1CommentOTS account termination not actioned
Hi, could a mod check my account please as it has not been closed properly. I’ve moved my broadband to another provider using the OTS service (ordered on 30th Sept which triggered a Switch Reference email from VM; new service installed on 3rd October; new provider confirmed completion of switch on 4th October). My new provider has properly informed you that my broadband and phone service is to cease as per OTS. I have spoken to VM customer support on three separate occasions, most recently on the 14th October, who can see the OTS has been registered on the 4th October in the VM system, and that an “MS form has been raised”, whatever that means. On the 14th October the representative said the service would be terminated within 2 working days of the 10th October (the date I had previously contacted VM). This hasn’t happened. I cancelled my Direct Debit to ensure VM did not collect another month’s bill (for period October 18th to November 18th) which they duly tried to do as I have had a text to say I must pay immediately on-line.1.3KViews0likes1Comment