JackC96
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Re: Moving home and being placed on to a new contract without contest
Exactly Graham. But I have received an email regarding moving home, but the contract attached has a significant price increase and a new 12 month contract. I have not agreed to this and my previous contract (from my previous address) has not expired. I have spoken to several teams about this now via phone but no one can help or rectify this mistake! Just going around in circles!6.6KViews0likes23CommentsMoving home and being placed on to a new contract without contest
I recently got in touch to let you know im moving house. However, the email i have recieved with the new account details within the contract that i am to pay £49 a month which is much more than I was paying, they have also extended the contract for another 12 months. THIS IS COMPLETELY WITHOUT MY CONSENT. Within the chat with the agent I specifically stated that I do not want any of my services changed, just simply changed to my new address. Today I have spent HOURS on hold to different departments and no one has been remotely helpful. I think its absolutely outrageous that virgin can get away with their appalling customer service. Since no one on the phone has any idea about literally anything, I am hoping that it can be resolved via the forums.17KViews2likes155CommentsRe: Moving home and being placed on to a new contract without contest
I recently got in touch to let you know im moving house. However, the email i have recieved with the new account details within the contract that i am to pay £49 a month which is much more than I was paying, they have also extended the contract for another 12 months. THIS IS COMPLETELY WITHOUT MY CONSENT. Within the chat with the agent I specifically stated that I do not want any of my services changed, just simply changed to my new address. Today I have spent HOURS on hold to different departments and no one has been remotely helpful. I think its absolutely outrageous that virgin can get away with their appalling customer service. Since no one on the phone has any idea about literally anything, I am hoping that it can be resolved via the forums.6.6KViews0likes28Comments