Hi,The company I work for are in discussions with some of the technical leads at Virgin Media.We have been informed that the IPsec pass-through options are enabled by default on the Hub 3, so I would imagine it would be the same on the Hub 4.If we ge...

Hi,Ask as many questions as you want Anything directly connected by cable to your Virgin router will need to be plugged into the new one you get.Anything connected by wifi, phones, smart tvs, games consoles etc will need to be added to the new route...

Perhaps your daughters works IT department could loan her a router so you can try it out before you purchase one yourself?Or if you have any friends in IT they may have an old router sitting about that can be used in this way. I have no allegiance to...

Hi,It can be a pain switching especially if you are happy with all other services.An easier option is to buy a different router. You then sign into the Virgin router, put it into Modem mode and connect the two with a cable. This will get around the V...

Hi John,Sorry for my slow reply, just noticed you had posted something.Yeah, we have unfortunately tried those options, but I really appreciate your input. Yesterday we had reports from all the VM users with this issue that it has started to work for...