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PFC1 · 28-05-2023

Pay for Netflix through virgin media bill but can’t now access Netflix. Apparently ‘profile pin currently on’. Not something I’ve turned on and can’t find anyway to turn it off. Asked to ‘enter your pin to access profile’. Not sure ever had a pin. Ca...

PFC1 · 22-03-2022

Was offered a £5.75 discount expiring July this year on my TV charge. Discount appeared on February bill but was not deducted from current (March) bill. Started a chat thread which went on for some 30 mins before I was transferred to customer messagi...

PFC1 · 09-06-2023

Hi Vikki, issue resolved. Thanks for forum help.

PFC1 · 06-06-2023

Sorry about delay Adri. I have spent so much time trying to resolve this problem but none of the sites provide access to web pages which will allow me to resolve problem. I have decided to cancel Netflix my subscription paid via Virgin Media but yet ...

PFC1 · 09-04-2021

Thanks to all who helped resolve this irritating problem.

PFC1 · 08-04-2021

For me japitts it’s ITV and ITV-HD. I’m in Birmingham, West Midlands. ‘Service Status’ is ‘no known issues’! Where do we go from here with this problem? Hope info helps.

PFC1 · 08-04-2021

Thanks for the update and info MartinQ. Not sure where we go from here. Seem to be getting nowhere and problem persists. Could it right itself in the same way it arrived or is there a Virgin technical help number we could try?

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Access to Netflix

Discount agreed with Virgin but not being applied to my bills

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Re: Cannot turn off Audio description