ContributionsMost RecentMost LikesSolutionsRe: Nothing further since order confimration email I am in exactly the same situation. Today was my predicted delivery date but I’ve heard nothing further since I signed-up. I actually know for a fact that the previous owner of our house was a VM customer as he left all the equipment behind and left us a note saying he had been trying to cancel but found it impossible to talk to anyone at VM and that he was cancelling his direct debit. Jon, can you escalate my application in the same way please and mark the previous occupier as Goneaway? Please reach out for details.