Had a text from someone at virgin saying they'll pick up our equipment today.I've not had any discussion with VM at all for years, and we've had the new hub for ages when they upgraded everyone to the 5.Bit random to get a text asking to pick up some...

Woke up this morning to a flashing red light on Hub5.Help pages suggest telephone fault (we haven't got a phone) and to check all cables are in.Service status says no issuesHub hasn't moved all night- tried a reset but still red.Lost for what to do n...

Hi.Got a new VM sim for my daughter at the start of the month, transferred her old number over. Working fineToday she texts me and its come through on a different number. Without checking to be sure, it looks like the Simcard number from the new sim,...

Hi.Been struggling to get anything over a few KBPS on my daughters PlayStation in her room...spotted an upgrade to hub5 from 3, so signed up and it came yesterday. plugged it in and it’s working, and her speed is now 10mb *joy* my issue is that my ip...

Hi,Ordered a 30 day VM sim for my daughter as it offers more data than her current sim offer.Went for the 30day so she can try and not tied down if it's not as expected when her current one ends.Sim arrived today, followed by a bill, but the sims not...