lozw
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Re: Difficulty getting VM to honour online deal
I’d be grateful if you would check if anything is happening with my landline porting. It still hasn’t changed and so I’m still having to pay two broadband/telephone suppliers. It’s frustrating to have spent so much time online and on the telephone to VM. I changed providers to save money but, aside from the many hours I’ve wasted trying to resolve this, I now find myself having to pay two suppliers because VM haven’t been able to port my landline.373Views0likes1CommentDifficulty getting VM to honour online deal
Since 17 December I have been trying to get VM to honour the 18 month telephone and broadband package I signed up for online. I have spent a few hours being passed form pillar to post using the online chat and also on hold to and speaking with customer services. I have been told that, along with others, my original request did not go through due to an issue in which some data was corrupted. I was therefore asked to sign up from scratch on the telephone, which I did. Unfortunately, when the connection day arrived I discovered that the telephone service had not been included. I called CS and that was added, along with a higher tariff and connection charge. I have since been trying to get that resolved, without success. After being reassured that it would be resolved by a CS agent, I called back and was told a note had been put on the file to say that the contract had not been adjusted as there was insufficient evidence of the deal I had signed up for. I therefore emailed a copy of the original pre-contract information as evidence of the deal I’d asked for. I hope this now gets resolved. Worryingly, I can now see two separate contracts on my account, neither of which shows the correct agreement. Has anyone else had this difficulty?515Views0likes5Comments