Virgin Media Virgin Media Community

Ckennedy88 · 27-04-2023

We've had a total loss of service since the early hours of Monday morning (24th). I've lost count of how many times I've contacted Virgin Media at this point. A VM technician attended on Tuesday, and was on scene for minutes before advising the fibre...

Ckennedy88 · 25-04-2023

Hi Folks. Hoping others may have had the same issue and can advise how to progress. Like many others, I'm still annoyed that VM attempted to increase prices, despite agreeing to a contract with us until x period of time. I feel sorry for those that d...

Ckennedy88 · 04-05-2023

I couldn't agree more. It took me endless phone calls, web chats, complaints forms, signing up to this forum and ultimately taking to Twitter, before eventually speaking with a chap called Lee who took control of the full thing and had it sorted for ...

Ckennedy88 · 28-04-2023

Thank you. My call records can thankfully evidence how many minutes I have spent calling. I have copies of the complaints I have filed, and equally the complaints that have been closed. VM staff have promised to call back or leave voicemails and thes...

Ckennedy88 · 28-04-2023

Day 5 -Three scheduled visits that have not been attended. Still experiencing a full loss of service. An e-mail today explaining that the problem looks like it has been fixed and the case has been closed. 50+ calls to virgin media. Failed web chats. ...

Ckennedy88 · 28-04-2023

Day 5 -Three scheduled visits that have not been attended. Still experiencing a full loss of service. An e-mail today explaining that the problem looks like it has been fixed and the case has been closed. 50+ calls to virgin media. Failed web chats. ...

Ckennedy88 · 27-04-2023

Hi Carley, I have attempted to message you my details but this is taking a prolonged period. This obviously is of no use. Just to confirm. My visit should have been between 1300 & 1800 hours this evening. As USUAL. No one showed. That's now x2 visits...

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User Statistics

User Activity

Complaints - Why is it so difficult to speak with someone and resolve an issue?

Fibre Issues. - ?Broken cable / Terrible customer service.

Re: Complaints - Why is it so difficult to speak with someone and resolve an issue?

Re: Complaints - Why is it so difficult to speak with someone and resolve an issue?

Re: Complaints - Why is it so difficult to speak with someone and resolve an issue?

Re: Fibre Issues. - ?Broken cable / Terrible customer service.

Re: Complaints - Why is it so difficult to speak with someone and resolve an issue?