I finally had an email response after the online complaint being closed which told me to call the 0345 technical help number. I will be deducting any phone charges from my future payment since it's their fault. I had a lovely conversation with an act...

Turns out Virgin gave Netflix the wrong email address! I've never had the email address they gave them but they've quoted it to me previously so I'm certain it's Virgin that did it. I had Netflix remove the wrong email address but now when clicking t...

After speaking to the Netflix advisor yet again (thanks to Virgin support telling me to click a button causing me to be charged again) I was walked through the app "My Virgin Media" to find the section on resetting your Netflix email address. Sadly t...

I'm way beyond 4 hours now. It's good to know they have one educated person working for them. If only they could get the rest of the staff trained up.

Thank you so much. I am well aware just how terrible Virgin Media customer service is after months of chats ending with people saying I will be contacted in 24, 48, etc etc hours and nothing. Having the raised complaints removed without response and ...