A somewhat similar experience for me. I am also on the 1gb package with an Hub4 and contacted Virgin via WhatsApp as the download speed never achieved 700mbps. The agent promised to sort it and after the usual switch on/off routine I was asked to res...
The saga continues, someone suggested using WhatsApp to contact Virgin regarding Netflix so I thought I would give it a go. After a long session 12 days ago I was given a ‘Netflix activation issues’ from reference number. I was advised it would be re...
Still nothing no Netflix, no email, spent ages on the phone to be promised a technical update would resolve the issue. It apparently would be resolved in 5 days, it hasn’t happened. How many more hoops do I need to jump through to receive the service...
