bryrichmond
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Re: Sky sport + matches tonight
Hello nodrogd, Thanks for the info. A couple of points in response. Sky feed to us is via broadband and not satellite, and even though satellite bandwidth is more limited it can be bought. I’m also still disappointed at the sales tactics as I’m sure VM we’re aware of the technical limitations of the system well before they started to sell the promise. They should be more transparent but that does sell bandwidth and boxes. I’d also like to go back to my original question if I may, where were tonight’s listings? VM need to be a bit sharper on posting midweek games, helping their customer a little by managing their expectations. Cheers, Bryan370Views0likes0CommentsRe: Sky sport + matches tonight
Thanks again newappollo, Is it possible the VM team also consider non-championship games in what is chosen to be aired? The service is sold as showing so many games from L1 & L2 and I suspect the reality is these team will rarely be shown on o V6 boxes on busy match days as it’s all about viewing figures rather than providing the full service being advertised. Mis-selling is a strong term but I’d be really annoyed if I’d upgraded to Sky via VM and this was the poor service actually received. I’ll consider getting a 360 upgrade but this won’t help my 90 year old family manger who simply won’t want to learn how to operate a new box or fiddly remote. It simplifies the choice for me long term and it’s not VM. Cheers Bryan487Views0likes2CommentsRe: Password reset not working
Well in the end 2nd line help were 2nd rate. No further help could be offered and we face waiting until the 18th for a miracle to occur. Instead I helped myself and got the answer by trawling VM forums to find; https://community.virginmedia.com/t5/Email/Can-t-send-email-IP-address-blacklisted/td-p/5304634 https://community.virginmedia.com/t5/Email/Virgin-Media-has-blocked-your-connecting-ip/td-p/5275036 Plus other examples. It was a couple of simple requests to netreport@virginmedia.com. Why 2nd line support couldn’t do this I don’t know? Another example of cost cutting where the hard pressed consumer has to spend his/her valuable time fixing a fairly ‘common’ issue. A valuable lesson also on VM new email and password reset system which constrains ‘secondary emails’ more than ever before. I’ll be doing my best to find a separate domain and email host from here on in to cut ties and reliance on VMs 2nd rate service. Oh, and before any VM forum admins consider replying to this with a ‘glad you fixed your problem’ please consider how I feel right now and how condescending such a message might seem. What you should be doing is raising the knowledge of your 2nd line support by explaining to them how they can get peoples IPs unblocked with a couple of emails. Thanks for the experience VM. Bye.226Views0likes0CommentsRe: Password reset not working
Hello Martin, You have unfortunately misunderstood my message 🥲 The password reset hasn’t fixed her problem. She is without emails until 18th according to your 2nd line support. No, they didn’t provide a reference number. I take it from your message this may not be true? Can you please contact my wife to sort as she is frustrated at having no email from her phone & laptop. She is the main account holder and you will be able to get her details from my secondary account. In this case I think you should put some effort into fixing her problem and call her? Look forward to hearing from you, Mr Bryan Richmond704Views0likes2CommentsRe: Password reset not working
Hi Steven, So, my wife has just spent an hour on the phone to 2nd line support who have reset her ‘secondary’ password. To do so she had to use her work email. She is a bit unhappy at having to associate her work email with her personal email account. This is all a bit odd and not typical with management of email passwords IMHO. Anyways, after an hour of messing about your 2nd line support didn’t know how or where to update her new password in Outlook. The most common email client in the world and your 2nd line support didn’t know how to set it up. I’m very unhappy to report that the fix didn’t work. Your operative said something about IPs being blocked by either outlook or our service provider. Guess who our service provider is, yes, it VM. He then stated that it’s a known problem which will be fixed by some renewal of IPs automatically on the 18th March. He also kindly added that compensation for the denial of service would be automatically provide. In this case please also include compensation for the 2hours we wasted tonight on this ‘known problem’ and the 30 minutes I spent on Friday. Finally, please conform this is a known problem and provide the formal tracking reference. I look forward to hearing from y’all again soon …. 😀 Bryan 18th March714Views0likes4CommentsRe: Password reset not working
Hello Ilyas, Thanks for the partial clarification. You haven’t clarified why the password reset system isn’t working or why this is a GDPR matter? I look forward to hearing from you, although I’d rather you fix the password reset system, sometime soon. Cheers Bryan754Views0likes1Comment